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#MeasurementMonday: Evaluating the Shift in Social Media Marketing Measurement

March 14, 2016 by The Motherhood

Have you noticed the shift in how brands are addressing social media marketing measurement? At The Motherhood, we’ve seen the focus slowly move from impressions and clicks to other metrics like purchase intent and engagement.

BuzzFeed, a major leader in the online social news and entertainment industry, recently announced that it is changing the way it measures its content and audience. In an effort to look at itself “more holistically,” the site is abandoning the unique visitor metric and embracing a range of new metrics based on unique goals and content distribution.

We expect more and more brands and agencies to follow this line of thinking – moving beyond impressions alone in social media marketing measurement. The question on everyone’s minds: “Is there a more effective way of a measuring a social media campaign’s success, and if so, what is it?”

The Motherhood has been involved in influencer marketing since its inception, when blogs were just beginning to take off and social media was in its infancy. We’ve regularly led the conversation about measurement with brands and bloggers through primary research and an active feedback loop with influencers. We will share some of those insights on Mondays moving forward.

Follow along with our #MeasurementMonday Series as we tackle social media marketing measurement – one of the most difficult aspects of influencer marketing.

Social Media Marketing Measurement Monday

As the online marketing industry evolves, so will social media marketing measurement standards. The Media Rating Council recently released Social Media Measurement Guidelines to create more consistency in terms and measurement metrics across the industry – a “common reality point for setting expectations and evaluating results.” These standards will provide a baseline for comparing metrics across media platforms so results can be clearly and accurately communicated to clients.

Furthermore, the PR industry’s Barcelona Principles, a set of concepts created in 2010 to measure the efficacy of PR campaigns, have been updated in in the past year. These principles are designed to provide consistent, industry-wide standards and practices to guide measurement and evaluation of online public relations efforts.

While measurement standards provide a good starting point, each social media marketing campaign is unique, and there are many factors to consider when evaluating success. For example, when do website traffic, downloads, purchase behavior and more come into play? How do they compare to an impression? It can be difficult to measure all of these factors on a standard scale.

The key is to identify your campaign “win” and primary success metrics prior to kickoff.

In our #MeasurementMonday series, we will tackle these topics and discuss ways to create clear social media marketing measurement standards. Tune in next week for The Motherhood’s tips on how and why to define your campaign “win” before getting started!

We’d love to talk to you about the different marketing and measuring tactics that are right for your brand! Email contact@themotherhood.com for more information.


Read all of our #MeasurementMonday series posts HERE!


Brands and bloggers, what are some difficulties you’ve had when trying to measure results of blog and social media efforts? Share your comments or questions in the comments, and we may address your issue in an upcoming #MeasurementMonday post.

 

Filed Under: Influencers & Impact, Research & Insights Tagged With: #MeasurementMonday, measurement, social media measurement

Facebook Reactions for Brands: “Love” and “Wow”

February 26, 2016 by The Motherhood

The long-awaited Facebook Reactions launched this week, allowing users to go beyond “liking” a post. Reactions now include options for “love,” “haha,” “wow,” “sad” or “angry.” At this initial stage, users seem to enjoy the Reactions, but how will brands be affected by this update?

According to Wired, “Advertisers don’t like Facebook’s Reactions. They love them.” Seeing more specifically how users respond to ads and content can give marketers greater insight into what their consumers are looking for, which can be useful in creating future campaigns, new products and more social posts, in general.

Advertisers will now have exciting opportunities to analyze campaigns with the added insights of the emotions they evoke. Brands can experiment by posting a call to action for their followers to give feedback on different posts. We do want to mention, however, that advertisers should be aware of the context in which Reactions are used. For example, a user might select the “sad” Reaction to a brand post about a new product, only because they love the brand and wish the product were available in their area.

For now, all Reactions will be treated the same as a “like” in the algorithm. Facebook has noted that they will use the new emojis to learn more about what users like and their emotions, but it is unclear how exactly this will alter measurement and the newsfeed algorithm in the future.

Facebook is constantly trying to improve users’ timelines, and using emotions will give them a huge benefit in sharing relevant information over other social media platforms. Although all Reactions are treated equal, businesses can see the breakdown of Reactions to all of their posts on Facebook’s Page Insights. Currently, the Facebook API does not allow data gathering on Reactions, but a new GraphAPI (2.6) is expected in March or April, and we may see this additional functionality then.

If you do not already have Reactions in your Facebook feed, here is how to get them.

How do you plan to use Facebook Reactions? 

Featured image from Mashable.

Filed Under: Trending & Social Media Tagged With: Facebook, Latest Developments, measurement, Reactions, Social Media

PR News’ Measurement Conference: How to Turn Data into Meaningful Insights

November 20, 2015 by The Motherhood

Earlier this week, The Motherhood team attended PR News’ Measurement Conference in Chicago to dig deeper into the topic of measurement and how to create an effective and accurate strategy that determines campaign successes. A number of prominent speakers from the world’s top brands and agencies shared valuable insights on how they measure PR and social media campaigns and create the case for C-level executive support.

Throughout the day, the biggest recurring theme was: turning data into insights is crucial to a measurement strategy. Here’s a look at some of our key takeaways from the event:

When Your Goals Are Clear, Your Results Are Clear

Before you begin a campaign, spend time discussing the desired results and clearly define goals and performance indicators. Also be sure that standard measurement practices are in place. Ask yourself which target audience you want to reach, what success looks like, and which key performance indicators (KPIs) can be used to measure success. Doing so will lead to shared understanding across the board and better reporting.

Invest in People, Not Software

Each day there is a shiny new platform for social analytics or influencer engagement, and these tools can be great for tracking and reporting success. However, they need to be supplemented with expertise in order to turn facts into insight. Creating or hiring a team that can communicate real analytics and insight from the mounds of data collected will lead to greater success.

Actionable Insights Move the Needle

Create a system of measurement that resonates with your team. Always ask “so what?” when reporting metrics, to move from simply reporting vanity metrics to reporting on outcomes with context. This process will help create informed data, which then leads to more actionable and insightful results.

Check out the #powerofPR hashtag on Twitter for insights and conversation shared during the conference.

Want to find out firsthand how The Motherhood creates valuable insights from campaigns? Let’s work together!

Filed Under: Research & Insights, Trending & Social Media Tagged With: analytics, Insight, measurement, reporting, Social Media

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